Network

Network Connectivity Requirements Mar 24, 2017 11:36AM PDT

Double's video solution is powered by OpenTok, a platform that allows developers to create apps that integrate live, face-to-face video directly into their website and mobile apps using WebRTC. Level 1 (works in most ca...

How to test your connection before purchasing a Double Mar 31, 2017 01:13PM PDT

If you'd like to test your network connection before you decide to purchase a Double, there is a simple way to do so. Please follow the instructions below. 1. Download the app by searching Double Robotics in the App Sto...

Testing your Double's network Sep 08, 2016 06:34PM PDT

If you are experiencing any latency or choppy video, we recommend that you run the Network Port Tester in our app. Once the results have been calculated, send the results to Support where it will be reviewed. 1. To sub...

5GHz WiFi: Recommended for Conferences and Apartment Buildings Sep 12, 2016 12:08PM PDT

If you are trying to connect to your Double in a densely populated wifi area, we recommend using the AirPort Express or the AirPort Extreme from Apple. Apartment buildings or conventions can have a high volume of wifi ...

Hotspot Sharing (from one iPad to another) Sep 08, 2016 05:46PM PDT

If you will be demoing Double at a conference, trade show, or other short-term event where Wifi access is limited, you may want to set up hotspot sharing. Note that this technique is only useful when you're in the same r...

My Call Is Stuck on "Connecting..." Sep 13, 2016 03:02PM PDT

If you are having issues calling into your Double and it just shows "Connecting...", there may be multiple reasons as to why it will not establish a connection. Such as: Camera permissions not allowed. Calling into ...

What is "Client-to-Server Encryption"? Sep 13, 2016 01:39PM PDT

Client-to-Server Encryption is an alternate method from the normal End-to-End Encryption that the Double uses. If you are having some connectivity issues with your Double, we suggest using this method. It routes the call...

Ensuring High Quality of Service (QoS) for Double Calls Jan 26, 2017 11:33AM PST

If you are looking to improve the call quality to your Double, there is a router that we recommend. This is specifically for Drivers to use at home. We recommend using the Ubiquiti EdgeMax EdgeRouter Lite ERLite-3 512M...