iOS App

Known Issues & Release Notes Mar 31, 2017 12:33PM PDT

Current known issues: Video orientation incorrect when driving from some Chromebooks (a workaround is to switch to "Client-to-Server Encryption" in settings (the blue gear button). Night vision not available in Ca...

App Crashing Mar 31, 2017 01:28PM PDT

If Double's app keeps crashing, there are few things to keep in mind before troubleshooting: Is the app crashing right when it's being launched? Or does the app crash after trying to connect a call? Check to see if ...

What does "Allow Remote Photo Capture" do? Sep 12, 2016 03:13PM PDT

In app version 2.0, you may have noticed this new feature. It allows the Driver to take photos of what the Double is seeing. This can be turned on or off by the Driver or Double. 1. To turn it on/off, tap Settings in t...

How to get the app version Sep 12, 2016 03:50PM PDT

This article will help you find out which Double app version you currently have. 1. To find out the version of your Double Robotics app, simply go to the Settings in the app. 2. Tap About. 3. The next screen will...

Is Double recording my video? Sep 12, 2016 02:32PM PDT

If you are connected to your Double via the app, and either Driver or Robot minimizes the app, you may see the following: Please note that Double is not recording your video. Apple requires third party apps that use c...

How can I change my Double's nickname? Sep 12, 2016 02:29PM PDT

Your Double is unique to you because you are able to call it whatever you want! Example: 1. To change your Double's nickname, simply tap the Double bubble. This will enable you to edit the nickname of your Double. ...

Double Status Icons Sep 12, 2016 01:25PM PDT

When you are logged into your Double's account, you may notice that Double has several different status icons on the map. Here is a guide to explain what each one means. Available Double is available to connect. Busy/...

What is "Use Alternate Commands Method"? Sep 08, 2016 06:25PM PDT

User Alternate Commands Method, formerly labeled as "Peer to Peer Connection", is an advanced feature intended for non-North American drivers seeing latency issues with driving commands. Normally, driving commands are se...

How can I raise/lower my Double's pole? Sep 08, 2016 06:12PM PDT

With app version 2.0, the feature to raise/lower the Double's pole has been changed. 1. Simply slide your finger on the right hand side of the iPad/iPhone's screen while connected to your Double, and you will see the p...

How do I change the volume in the Double app? Sep 08, 2016 06:09PM PDT

If you need increase/decrease the volume in the app, simply slide your finger on the left side of the app while on a call. 1. Sliding your finger up increases the volume. 2. Sliding your finger down decreases the vo...

How do I mute myself on the Double app? Sep 08, 2016 06:05PM PDT

To mute yourself on the Double app, simply tap the preview window on the upper hand corner. You will see the following icon appear over your picture: If people on the other side of the Double cannot hear you, this wou...

Volume Control in iOS 9.3 and later Sep 13, 2016 02:57PM PDT

Due to a recent change to Apple's iOS 9.3, programmatic control of the volume is no longer allowed. It must be done by a local user interacting with the iPad. Note: Customers that do not have an Audio Kit installed wil...

How do I drive my Double using the Double iOS app? Sep 13, 2016 02:54PM PDT

Driving your Double from an iPad/iPhone is very easy! Just follow this simple guide and you'll be driving your Double with ease in no time. 1. Once you have connected to your Double, you will see the following: 2. Th...

Force Proxy Support Sep 13, 2016 02:53PM PDT

If your Double is connected through a network that is using a proxy, you may want to switch on Force Proxy Support. To enable this, open the Double app > Advanced. Once there, you'll see the option to switch on Forc...

Power Drive (iOS App) Jan 17, 2017 05:05PM PST

This feature is only available for customers who have Double 2. If you are unsure what version Double you have, please contact support@doublerobotics.com. With the latest Double app (2.2), you can now use Power Drive. P...