Quick Troubleshooting Tips

My Double Is Not Charging Sep 12, 2016 04:05PM PDT

Your Double requires a minimum of 2 hours to hold a full charge. If your Double isn't holding a charge, there are several things we'd like for you to check: Using A Power Brick Make sure the brick charger lights up ...

My Double's Front LED is Flashing White Jul 28, 2017 02:48PM PDT

This article will walk you through the troubleshooting process if your Double's LED is slowly flashing white. The most likely cause of the Double LED flashing white is an attempted firmware update was not successfully d...

How to get the firmware version Jul 14, 2017 09:32AM PDT

This article will show you which firmware version you currently have installed on your Double app. 1. To see what your Double's firmware version is, simply go to the iPad of the Double and launch the Settings. 2. In...

How do I reset my password? Jul 13, 2017 01:10PM PDT

This article will you through on how to reset your password for your Double account. 1. On our iPad app, when you log out and try logging back in, you'll see the Forgot Password link. 2. After selecting that, you'll...

I Can Call Into My Double But I'm Unable To Drive It Mar 31, 2017 01:29PM PDT

If you are able to call into your Double but are unable to control it, please check the following: Power cycle both the Double and the iPad. Disconnect the call and force quit the Double app and relaunch. To Force Q...

How to update your Double's firmware Mar 31, 2017 01:24PM PDT

This support article will walk you through updating your Double's firmware. It is important you have the latest firmware version installed on your Double. Firmware Installation Guide: 1. First make sure your iPad is co...

How can I switch my Double's iPad with another? Sep 12, 2016 02:12PM PDT

If you'd like to switch your Double's iPad with another iPad, there are several ways to do so. (For a list of which iPads are compatible with Double, please go here.) Forget This Device Switching off Double's iPad ...

My Double's kickstands won't deploy/retract Mar 31, 2017 01:21PM PDT

If your Double isn't retracting its kickstands, these tips may help. Bluetooth Your Double may be experiencing a Bluetooth reset. Please follow this link to find out how to unpair your Double. Uneven Surface Kickstan...

I can’t hear sound from the Double Sep 12, 2016 01:08PM PDT

If you are unable to hear any audio from your Double or from the Audio Kit, please check to make sure that Microphone is enabled on your iOS device. 1. On your Double's iPad, go to Settings > Privacy > Microphone...

I can't see video from the Double Sep 08, 2016 05:29PM PDT

If you are unable to see any video from your Double's iPad, please check to make sure that the Camera is enabled on your iPad. 1. On your Double's iPad, go to Settings > Privacy > Camera. 2. After tapping Came...

How to find the iPhone/iPad Crash Logs Oct 10, 2016 01:19PM PDT

This article will help guide you through retrieve crash logs from your iOS device. Double Support may request this from you if you are experiencing issues with the Double app. Sync to iTunes Crash logs are transferred ...

How to Lower Your Double's Pole Without the Double App Aug 03, 2017 01:28PM PDT

If you wish to lower your Double's pole without using the Double app you can simply press and hold the power button, the brick charger or the Double charging dock. Lowering Your Double's Pole with the Power Button: Ste...