General Info

Charging Your Double with a Brick Charger Sep 12, 2016 05:36PM PDT

To charge your Double, simply plug in the brick charger that comes with your Double (looks like a laptop charger) into the back of your robot. A orange light on the front of the Double indicates that the Double is chargi...

Double Specifications Mar 31, 2017 01:22PM PDT

Height: 47” - 59” (remotely adjustable) Footprint: 10" x 9" Weight: 15 lbs. Speed: Slow to Moderate walking speed Surface: Most indoor surfaces, as long as it’s mostly flat. E.g. carpet, concrete, hardwood, tiles. W...

Is the video encrypted and is Double HIPAA compliant? Sep 12, 2016 02:26PM PDT

Yes, the video connection used in the Double client apps is encrypted and always secure. It is based on the WebRTC video standard, through the third-party service OpenTok. The encryption used is an AES cipher with 128-b...

What do the lights on my Double mean? Sep 12, 2016 03:16PM PDT

You've probably noticed that the LED on the front of your Double changes colors. Each color has a meaning. The chart below will explain what they indicate: If you notice any other lights or light activity that is not ...

How to get your Double's serial number Sep 08, 2016 06:42PM PDT

To retrieve the serial number of your Double, follow these simple steps: 1. Making sure you are using the iPad that is connected via Bluetooth to your Double, tap the Settings button. 2. Next, tap About. 3. The ne...

How does Double balance? Mar 31, 2017 01:23PM PDT

Double balances by using an accelerometer and a gyroscope to precisely measure its tilt angle. It then drives the motors to make sure the wheels always stay directly underneath the iPad, keeping the robot at equilibrium...

Can I use my Double outside? Sep 12, 2016 03:42PM PDT

Your Double is intended for indoor use. Hard, smooth surfaces are the perfect environment for your Double. We recommend that you avoid driving your robot over thick, shaggy carpet, rough surfaces, or deep thresholds. Thi...

How fast can my Double go? Sep 12, 2016 03:58PM PDT

Your Double can reach a speed of up to 1mph or 80 feet per minute (24 meters per minute). When the pole is retracted all the way down and it's traveling forward, that's when it can reach the top speed. If you have the ...

Is Double compatible with Android? Sep 12, 2016 04:18PM PDT

Currently, Double is only compatible with iPad 2,3,4, mini, Air (iPad Air Spacer needed), iPod Touch, iPhone 4S, 5, 5S,5C, Chromebook, and Google Chrome browser (desktop). Please note that you can only pair Double wit...

Is there an SDK available? Sep 12, 2016 12:31PM PDT

Yes! We have an SDK available for those who wish to try it out: Double SDK: https://github.com/doublerobotics/Basic-Control-SDK-iOS Camera Kit SDK: https://github.com/doublerobotics/Camera-Kit-SDK It is intended for r...

Can I travel with my Double? Sep 12, 2016 02:46PM PDT

If you'd like to take your Double with you when you travel, there are several options you can choose from: Double box - This custom made Double box is handy because it comes with protective box inserts for your Doubl...

Double Warranty Info Sep 08, 2016 06:26PM PDT

For warranty information please visit the link below: http://www.doublerobotics.com/warranty.html

Using Double On Stage Sep 08, 2016 06:20PM PDT

If you are planning on using Double on stage, here are a few tips we recommend. For the remote speaker ================== The person speaking on-stage should use Chrome from a computer, ideally with a high qua...

My iPad is not charging on my Double Mar 31, 2017 12:12PM PDT

If you have noticed that your iPad is not charging on your Double, here are some things you may want to check: Confirm that the iPad charging cable can charge the iPad outside of the iPad head. Make sure the iPad ...

Making Changes to Double Account Sep 08, 2016 04:47PM PDT

If you wish to make any changes to your Double's account info, such as the email address or username, please contact support@doublerobotics.com. For password changes, please visit this article to learn how to reset your...

Double Privacy Policy Sep 07, 2016 05:30PM PDT

Your privacy is critically important to us. At Double Robotics, Inc., we have a few fundamental principles: We don't ask you for personal information unless we truly need it. We don't share your personal informati...

How to Invite, Add or Remove Drivers using Fleet Management Mar 23, 2017 09:22AM PDT

The following guide will show you how to invite, add or remove drivers to your company account using Fleet Management. (Note: Fleet Management is currently in beta, if you would like to be added the open beta please con...

SDK Frequently Asked Questions Sep 07, 2016 03:28PM PDT

Q: What SDKs are provided by Double Robotics? A: Below are links to the Double and Camera Kit SDKs for iOS: Double SDK: https://github.com/doublerobotics/Basic-Control-SDK-iOS Camera Kit SDK: https://github.com/doub...

Using a Joystick with your Double (Mac OS X) Jan 20, 2017 03:01PM PST

If you wish to use a joystick with your Double, we recommend using the Logitech Extreme 3D Pro. (Note: If you wish to use this joystick on a PC please click here.) Joystick Setup Instructions: 1. Please download the ...