My Double Is Not Charging My iPad


If your iPad appears to not be charging while your Double is charging follow the troubleshooting steps below:

Step 1: Place Double into charging dock. If you don't have a charging dock, please use the brick charger. An orange or green LED on the front of the robot will indicate the Double is charging.

Step 2: If you are using an Audio Kit and Camera Kit, unplug the Audio Kit's microphone.
(If you have a Camera Kit but no Audio Kit, skip to Step 8. If you have no accessories, skip to Step 11.)


Step 3:
On the back of the Double's iPad Head locate the securing bolt.



Step 4: Use the supplied 3/16 hex tool to remove the securing bolt.



Step 5: Hold the dongle of the Audio Kit and lift up to remove iPad Head.



Step 6:
Push down on the Audio Kit's clasp to remove.


Step 7:
Lift up on the Audio Kit's dongle and speaker and remove from the Double's pole.



Step 8: Once Audio Kit is removed place the iPad Head with Camera Kit onto the Double's pole.




Step 9: Verify if the Camera Kit's LED turns on and displays as Installed in the About screen.
 

Step 10: Visit the iPad's home screen to confirm if the Double's iPad is charging. A lightning bolt next to the battery icon will appear.

 

If your iPad is able to charge the Audio Kit is at fault please contact support@doublerobotics.com.

If your iPad does not charge after uninstalling the Audio Kit proceed to the additional steps below:

Step 11: Unplug the Camera Kit or the lightning cable from the iPad's lightning port.




Step 12:
Locate the opening on the bottom of the iPad Head and place your hands to push up on the iPad.




Step 13: Slide your iPad out of the Double's iPad Head.



Step 14: Unplug Camera Kit from USB port on the iPad Head.

 

Step 15: Once Camera Kit is removed, plug in a iPad lightning cable into the iPad Head. Plug the other end into your iPad.




Step 16: Return to the iPad's home screen to confirm if your iPad is charging.
A lightning bolt next to the battery icon will appear.



If your iPad is able to charge the iPad Head is at fault, please contact support@doublerobotics.com.
Last Updated: Aug 11, 2017 02:04PM PDT