My Double's Front LED is Flashing White

This article will walk you through the troubleshooting process if your Double's LED is slowly flashing white.

The most likely cause of the Double LED flashing white is an attempted firmware update was not successfully downloaded.

If not successfully downloaded, this will result in the battery status displaying as 0% and the Firmware Version will display as "Unknown" in the Double's About section.

To correct this simply update your Double's firmware using the guide below:

Firmware Installation Guide:

1. First make sure your iPad is paired to your Double via Bluetooth.

2. Launch the app and select the Settings cogwheel.

3. Next, choose Firmware Update.

(Note: Your Double will need to be charging in order to proceed with the Firmware Update.)

4. The next window will allow you to proceed with installing the new firmware.

A progress bar will appear on-screen indicating the firmware update is being downloaded.

5. Once completed visit the Settings menu and select Firmware Update screen to confirm your Firmware is currently up to date.

For more support, please email
Last Updated: Jul 28, 2017 02:48PM PDT