Known Issues & Release Notes

Current known issues:

  • Video orientation incorrect when driving from some Chromebooks (a workaround is to switch to "Client-to-Server Encryption" in settings (the blue gear button).
  • Night vision not available in Camera Kit mode

Double App for iOS 2.3.6

February 13, 2017
  • Fixed bug with saving photo to library
  • App and firmware update notification badges
  • Other small-fixes

Double App for iOS 2.3.5

February 3, 2017
  • Fixed support for Visitor Pass (including when logged out)
  • Support for joining Multi-Viewer calls (including when logged out)
  • Volume banner is in the in-call screen 
  • Guided Access Mode banner
  • Video quality improvements, in some cases
  • Some crash fixes

Double App for iOS 2.3.4

August 30, 2016
  • Fixed exiting a Visitor Pass
  • Fixed slower speed when looking down
  • Drive directly via Bluetooth from either iPhone or iPad (30-50ft range)

Double App for iOS 2.3.3

August 26, 2016
  • Fixed dark photos
  • Fixed iPad Air "High" quality mode
  • Fixed port tests
  • Fixed opening Visitor Pass when not logged in
  • Update robot firmware from iPhone
  • Update Camera Kit firmware while not in Charging Dock
  • Optimized driving interface when in Split View
  • Fixed rotation of local video view in driving mode
  • Fixed robot rotating in place when rotating user interface 
  • Fixed muting upon reconnect

Double App for iOS 2.3.2

July 5, 2016
  • Open Visitor Pass in iOS app
  • Slow speed in large floor view mode
  • Fixed border of floor view
  • Smoother Adaptive HD transition
  • Bette image quality in Adaptive HD, both driving and still
  • Animated transitions for zoom and floor view

Double App for iOS 2.3.1

June 28, 2016
  • Improved video quality and brightness
  • Improved lens correction
  • Large floor view option
  • Even wider view
  • Re-enabled Zoom
  • Full resolution photo
  • Improved performance on older iPads
  • Less CPU usage in Chrome
  • Fixed switch for Client-to-Server Encyrption 
  • Other bug fixes

Double App for iOS 2.3

June 8, 2016

  • Camera Kit is now supported.
  • Bug fixes

Double App for iOS 2.2

March 31, 2016
  • Fixed echo in iOS 9.3
  • Improved performance on older iPads (also fixed echo)
  • Fixed speaker output after being interrupted by a call on an iPhone
  • Fixed echo after unplugging/plugging from headphone jack
  • Fixed crash on some iPhone on launch
  • Power Drive for Double 2 robots

Double App for iOS 2.1

November 10, 2015
  • Fixed some causes of audio echo in iOS 9
  • Fixes video when calling from Firefox
  • Fixes other various iOS 9 compatibility issues
  • h.264 hardware accelerated calls, when available
  • Improved network proxy support

Double App for iOS 2.0.5

July 14, 2015

  • Fixed a login bug that caused a list of robots to not appear immediately after switching accounts.
  • Fixed sometimes choppy video in iOS-to-iOS calls. 

Double App for iOS 2.0.4

June 29, 2015

  • Added periodic network request to keep connection alive on certain networks.
  • ​Fixed network port test

Double App for iOS 2.0.3

February 20, 2015

  • Fixed previous issues.

Double App for iOS 2.0.2

January 26, 2015
  • iPad will sometimes go to sleep, even in Guided Access mode, if you go to the Firmware Update screen in the Double app. Exiting this screen causes the prevent-sleep feature to not work properly. A temporary fix is to relaunch the app after visiting the Firmware Update screen or disable sleep in the iPad's built-in Settings app under General > Auto-lock > Never.
  • Bluetooth headsets not working properly with the app.
  • Fixed previous issues.

Double App for iOS 2.0.1

October 7, 2014
  • Tapping Settings > Advanced > Run Network Port Tester does nothing. As a workaround, tap the green/red/gray circle in the top left of the screen, which also runs the test.
  • Fixed previous issues.

Double App for iOS 2.0

September 23rd, 2014
  • On the robot side of a call, the local video view sometimes appears upside down.
  • Tapping the battery icon in the driver's in-call toolbar makes the battery information take over the whole screen and the app needs to be force quit to get out of it.
  • The logo in the iPhone's robots list view is sometimes formatted incorrectly.

Double App for iOS 1.6

April 29th, 2014
  • App crashes when starting a call on iOS 8.

Please submit any bug reports to with details of how to reproduce the problem. We appreciate your feedback.

Last Updated: Mar 31, 2017 12:33PM PDT